Privacy & Data Protection Policy

Onesurvey Ltd, a private company registered in Scotland with number SC 336819 and whose registered office is Herbert House, 30 Herbert Street, Glasgow G20 6NB is committed to ensuring that your privacy is protected. This Privacy & Data Protection Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy. 

The information we collect and how we use it

When you place (or a person on your behalf places) an order to purchase a Home Report we need to know your name, contact details and information about the relevant property to help us assemble your Home Report and payment details.

We gather this information to allow us to process your order. The relevant information is then used by us, our agents and sub-contractors (including, without limitation, your Home Report content providers) to produce the contents of your Home Report and communicate with you on any matter relating to your order.

To make sure we follow your instructions correctly and to improve our service to you through training of our staff, we may monitor or record communications.

We may also use aggregate information and statistics for the purposes of monitoring usage of our websites in order to help us develop each website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail, fax, SMS or telephone to ask you for your feedback and comments on our service. If you would rather not to be contacted, please notify us using the contact details set out below.

Should you give us information about another person, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can give consent on his/ her behalf to the processing of his/her personal data.

Our use of cookies and other information gathering technologies

Our websites use cookies. These cookies do not contain personal information about you but if you would like to disable the cookie function please adjust your browser accordingly. This may cause the system to provide less than a fully integrated service and some features may be disabled. For further information about our use of cookies, please contact us using the contact details set out below.

How we protect your information (if your order is made on the internet)

The internet is not a secure medium. However we have put in place various security procedures as set out in this Policy.

We also keep your information confidential. Our internal procedures cover the storage, access and disclosure of your information. We do not collect or store any credit card details on this system and all transactions are carried out on a secure service provider registered with all the main banks.

Sale of business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

Reviewing or updating your details

If you would like to review or change the details you have supplied to us, please let us know by contacting us using the contact details set out below.

Your consent

By submitting or permitting the submission of your information you consent to the use of that information as set out in this Policy. If we change our Privacy & Data Protection Policy we will post the changes on our websites, so that you may be aware of the information we collect and how we use it at all times. Continued use of our service will signify that you agree to any such changes.

How to contact us

We welcome your views about our websites and our Privacy & Data Protection Policy. If you would like to contact us with any queries or comments please do so:

Telephone: 0141 338 6222

Fax: 0141 338 6223


Postal Address: Herbert House, 24 Herbert Street, Glasgow, G20 6NB